93: Can AI Be Empathetic? Human Agency, AI Ethics & Why Trust in AI Is Falling, with Andrew Phipps
Episode Details

Summary:

Can a machine put itself in your shoes? In this episode, Dr. Anastassia Lauterbach talks with Andrew Phipps - a PhD researcher in philosophy at the University of Sussex focusing on AI ethics and empathy, and host of the Empathy Unbound podcast, whose 120+ conversations with researchers, clinicians, founders, psychologists, and neuroscientists serve as his philosophical field work.

Andrew left a corporate career - managing over a thousand people across fifty countries — to research the question he couldn't find answered anywhere: what does a positive relationship between humans and AI actually look like?


Key Takeaways:

Agency is the heart of AI literacy. You can't decide about something you don't truly understand

Young people are not one group. Some refuse AI on environmental grounds, some fear the graduate jobs their parents had are vanishing, some see an entrepreneurial opening, and some embrace it for everything.

Educate the educators. “Don't use AI for your homework” is not AI education. Teachers are expected to guide students without being trained themselves.

Licenses are not a strategy. Ten thousand AI licenses without training is a pen without writing lessons.

Nobody knows who owns AI. Unlike ordinary IT, AI belongs to the whole business — which is why it often belongs to no one. The average Chief AI Officer lasts eighteen months: barely time to learn the organization, let alone change it.

AI itself cannot be ethical. It answers based on how you structure the question and what it predicts comes next. Ethics and morality live with the individuals and companies that set standards for its use.

Readiness before rollout. Roughly 30% of people admit to sabotaging AI programs they fear.

The trust gap is about power, not answers. Around 70% of people in China express trust in AI versus roughly 30% in the US — where trust in AI now rivals trust in politicians. What people distrust is not the output but AI's position in society: enormous power concentrated in a few largely unregulated companies led by a handful of charismatic founders.

Purpose is the hidden stake. If AI and universal basic income ever detach humans from the need to work, psychologists fear for the human psyche: we have always operated with purpose.

AI cannot feel empathy — and pretending otherwise is dangerous. Empathy means understanding another's feelings and acting as a consequence. AI predicts; it does not feel, reason, or possess theory of mind


Chapters:

00:00 Introduction to AI Literacy and Human Agency

03:01 Andrew Phipps: Transitioning to AI Ethics Research

06:13 Understanding Human Agency in the Age of AI

07:47 Generational Perspectives on AI and Employment

11:51 The Role of Education in AI Literacy

13:56 Preparing Educational Systems for AI Integration

18:30 Corporate Approaches to AI Integration

22:51 Ethical Considerations in AI Development

28:27 Trust in AI and Its Societal Implications

31:16 Purpose and Employment in an AI-Driven World

33:55 Empathy and AI: Can Machines Understand Us?


Hyperlinks:

Andrew Phipps on LinkedIn

Empathy Unbound Channel

Anastassia Lauterbach - LinkedIn

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Episode cover art for 93: Can AI Be Empathetic? Human Agency, AI Ethics & Why Trust in AI Is Falling, with Andrew Phipps
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